Business Phone Service
Built for the way you work
Your dedicated CarrierBridge account manager handles it all.
No call centers, no hold music, no nickel and diming. One monthly price that covers your entire team.
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Your business number on your phone. Clean, professional, simple. Perfect for sole proprietors and mobile professionals.
✓ Mobile softphone app (iOS & Android)
✓ 1 business phone number (DID)
✓ Unlimited domestic calling
✓ Voicemail to email and E911
✓ SMS receive
✕ Desktop sync
✕ Auto attendant / call recording
$30 per seat / month, all inclusive
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Everything your team needs to sound professional. Auto attendant, call recording, and voicemail transcription.
✓ Everything in Essential, plus:
✓ Desktop softphone sync
✓ Auto attendant (single-level IVR)
✓ Call recording, 30-day storage
✓ Voicemail transcription
✓ SMS inbound and outbound
✓ HIPAA BAA included
✕ CRM integration
$40 per seat / month, all inclusive
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The full platform. AI-powered call intelligence, CRM integration, multi-level IVR. For healthcare and businesses that need every feature.
✓ Everything in Professional, plus:
✓ Multi-level IVR build-out
✓ CRM integration (Teams, API)
✓ AI insights: transcription & sentiment
✓ Enhanced porting coordination
✓ HIPAA BAA included
✓ Priority CarrierBridge support
$55 per seat / month, all inclusive
20-40% average savings we find for businesses we audit. 5-10 days to go live. 99.9% enterprise grade uptime. 20yr industry experience.
CarrierBridge executes a BAA with every healthcare client at no extra charge on Professional and Advanced plans.
Simple pricing. No surprises. Dedicated support.
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Most off-the-shelf VoIP providers are not willing to sign a Business Associate Agreement, which means your phone system may already be putting your practice out of compliance. CarrierBridge provides a signed BAA as a standard part of every healthcare engagement, giving you and your patients the protection HIPAA requires.
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If your staff discusses patient appointments, test results, billing, or care instructions over the phone, that communication falls under HIPAA. A compliant VoIP system encrypts calls, controls access by user, and maintains the audit trail your practice needs if you are ever reviewed.
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You should not need an IT department to run a HIPAA-compliant phone system. CarrierBridge handles the configuration, the documentation, and the ongoing support so your front desk can focus on patients, not technology. We make compliance simple enough that any practice size can achieve it.
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When something goes wrong with a non-compliant provider, there is no clear accountability. With CarrierBridge, you have a signed agreement, a dedicated local contact, and a partner who is invested in keeping your practice protected. No call centers, no ticket queues, no runaround.
Platform-level HIPAA compliance guaranteed.
AI Sentiment Analysis
Turn Every Phone Call into Actionable Intelligence
Overview
Your phone conversations hold valuable insights. With Sentiment Analysis built directly into your CarrierBridge VoIP service, your business can understand how callers feel in real time. No additional software. No third-party tools. Just smarter service built into your phone system.
What It Does
Sentiment Analysis automatically transcribes every call into searchable text, detects emotion across the conversation timeline: positive, neutral, or negative and flags key moments with color coded tags so your team can review what matters most, fast.
Why It Matters
Spot trends in customer feedback before they become problems. Identify coaching opportunities for your team. Improve sales conversations by understanding where prospects disengage. Enhance training and performance reviews with real call data instead of guesswork.
Who Can Benefit
Sentiment Analysis is built for any business that relies on phone conversations: service businesses, auto shops, dental offices, restaurants, retail, and more. No call center required.
Special pricing available. Contact us today to add Sentiment Analysis to your VoIP plan.
Let’s Take A Look
The first step is a free 15-minute discovery call. We’ll review your wireless plans, business phone setup, or carrier contract and honestly tell you what we’re seeing. No pressure, no sales pitch, no obligation. If there’s nothing to improve, we’ll tell you that too.